1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of lashgluesfactory.com and your business relationship with SeeJeen^® ("we", "us", "our") for the supply of lash adhesives, lash extensions, lash lift kits, growth serum and related products. By placing an order, requesting samples, or otherwise engaging with us, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the website or place orders.

2. Eligibility

SeeJeen is a B2B supplier. Our products and services are intended for:

• Lash salons and beauty businesses;
• Distributors and importers;
• Online sellers (Amazon, Etsy, TikTok Shop and similar);
• Brand owners launching or expanding lash product lines;
• Lash academies and training providers.

You must be at least 18 years of age and authorised to enter into business agreements on behalf of your company.

3. Ordering Process

3.1 Quotations

Quotations are valid for 14 days from the date issued unless otherwise stated. Pricing is in USD by default; alternative currencies can be quoted on request.

3.2 Order confirmation

An order is binding once we have:

• Issued a final pro forma invoice;
• Received your written confirmation (email or WhatsApp message);
• Received the agreed deposit or full payment.

3.3 Minimum order quantities (MOQ)

MOQs vary by product category. Current MOQs include:

• Wholesale: 30 bottles per formula (most adhesive categories), 100 bottles for lash shampoo, 10 trays for lash extensions.
• OEM / Private Label: 100 units per SKU for most products.

3.4 OEM artwork and approval

For OEM orders, label artwork and packaging design require your written approval before production begins. We cannot accept responsibility for errors in approved artwork.

4. Pricing & Payment

4.1 Payment methods

We accept bank transfer (T/T), PayPal, and Western Union for most orders. Payment terms are typically:

• Samples: 100% prepaid (you pay shipping).
• Wholesale & OEM: 30% deposit before production, 70% balance before shipment.
• Established clients (3+ repeat orders): alternative terms may be agreed individually.

4.2 Currency

Default pricing is USD. Exchange rate fluctuations affecting payment in other currencies are the client's responsibility.

4.3 Taxes and duties

Quoted prices are EXW or FOB (as specified). Import duties, taxes, VAT, GST and customs clearance fees in the destination country are the buyer's responsibility.

5. Production & Shipping

5.1 Lead times

• In-stock wholesale orders: 7–10 business days from payment confirmation.
• OEM / private label production: 10–15 business days from artwork approval and deposit.
• Custom formula development: add 3–4 weeks before production.

5.2 Shipping methods

Air freight (DHL, FedEx, UPS) and sea freight (LCL or FCL) are available. Sea freight transit time varies 10–45 days by destination.

5.3 Delays

We make commercially reasonable efforts to meet quoted lead times. Delays caused by force majeure (natural disasters, port closures, customs holds, raw material shortages, pandemic restrictions) extend the lead time accordingly and do not constitute breach of contract. See our Shipping & Returns Policy for full details.

6. Quality & Warranty

6.1 Product specifications

All products are manufactured to the specifications listed on the relevant product page or in the agreed OEM specification sheet. MSDS, SGS and ROHS documentation accompanies every order.

6.2 Defects and shortages

Any quality issue, shortage or shipping damage must be reported in writing within 14 days of receipt, with photographs and batch numbers. We will replace or refund defective items at our discretion after review.

6.3 Sample-first recommendation

We strongly recommend sample testing before placing any wholesale or OEM order. Samples represent the production formula; orders placed without sample testing are at the buyer's risk regarding suitability for their market.

6.4 Shelf life

Most lash adhesive products have a shelf life of 6–12 months unopened. Specific shelf life is printed on each product. Buyer is responsible for inventory rotation.

7. Intellectual Property

7.1 SeeJeen formulas

All formula and product designs remain the intellectual property of SeeJeen unless otherwise agreed in writing as part of a custom OEM development project.

7.2 Your brand assets

Brand names, logos, trademarks and label designs you provide for OEM orders remain your property. We use them solely to manufacture your products and do not use them for any other purpose.

7.3 Website content

Content on lashgluesfactory.com (text, images, layout) is the property of SeeJeen and may not be reproduced without written permission.

8. Confidentiality

Both parties agree to keep confidential any non-public information shared during the business relationship, including pricing, formulas, OEM specifications, brand strategy and order volumes. This obligation continues for 3 years after the business relationship ends.

Mutual NDA agreements are available on request for OEM clients before sharing detailed formula specifications.

9. Limitation of Liability

To the maximum extent permitted by law:

• SeeJeen's total liability for any claim related to a particular order is limited to the invoiced value of that order.
• We are not liable for indirect, consequential, incidental or special damages, including lost profits, lost sales, business interruption, or reputational damage.
• We are not liable for product use beyond the manufacturer specifications, including misapplication by end-users, allergic reactions, or use on individuals who have not been patch-tested where required.

10. Force Majeure

Neither party is liable for delays or non-performance caused by events beyond reasonable control, including but not limited to: natural disasters, pandemics, war, government action, customs holds, port closures, freight carrier failure, raw material shortages, and labour strikes. The affected party will notify the other promptly and use reasonable efforts to minimise the impact.

11. Termination

Either party may terminate the business relationship with written notice. Termination does not affect:

• Orders already in production (these will be completed and invoiced).
• Outstanding payment obligations.
• Confidentiality obligations (continuing for 3 years).
• Retention of records as required by law.

12. Governing Law & Disputes

These Terms are governed by the laws of the People's Republic of China. Any dispute arising from these Terms or from a SeeJeen order shall first be attempted to be resolved by good-faith negotiation between the parties. Unresolved disputes may be referred to the China International Economic and Trade Arbitration Commission (CIETAC) for binding arbitration in English.

This choice of law and forum is mandatory and exclusive.

13. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when the Terms were last revised. Changes do not apply retroactively to orders already confirmed under the previous version. Active clients are notified of material changes via email.

14. Contact

Questions about these Terms can be directed to:

• Email: [email protected]
• WhatsApp: +86 199 1026 1879