1. Introduction

SeeJeen^® ("we", "us", "our") operates the website lashgluesfactory.com as a manufacturer of lash adhesives, lash extensions, lash lift kits, growth serum and related aftercare products. This privacy policy explains what business information we collect from B2B clients and prospective clients, how that information is used, and the rights you have as a person communicating with us.

This policy applies to information we receive directly through our website, WhatsApp, email, and during sample, wholesale and OEM order processes. It does not apply to third-party platforms (such as Amazon, Etsy, TikTok Shop, or freight forwarders) which operate under their own privacy policies.

2. Information We Collect

We collect business information only — the kind of information a B2B supplier needs to quote, ship and invoice an order. We do not collect personal consumer data.

2.1 Information you provide directly

• Contact details: company name, contact person, business email, phone or WhatsApp number, country.
• Order information: product interest, target quantities, intended use case (salon / distributor / online seller / brand), preferred shipping address.
• OEM project information: for private label orders, the brand name, label artwork files, formula specifications, packaging preferences.
• Payment details: bank transfer information, PayPal email, or other payment method as required for the transaction.

2.2 Information collected automatically

• Website analytics: IP address (anonymised), browser type, pages visited, referral source. Used to understand which products and topics our visitors find useful.
• Cookies: see our Cookie Policy for details.

3. How We Use Your Information

Business information is used only for the purpose of doing business with you:

• Responding to your wholesale, OEM or sample request, typically within 24 hours.
• Processing and shipping orders, including providing shipping documentation to freight forwarders, customs, and your country's import authorities as required.
• Producing OEM private label products to your specifications, including label artwork, packaging design and formula development.
• Sending order updates, production progress notifications, and post-delivery follow-up.
• Maintaining records for tax, accounting and regulatory compliance.

We do not sell, rent or trade your business information to third parties for marketing purposes.

4. Legal Basis for Processing

Our legal basis for processing your business information depends on the relationship and the activity:

• Contract performance: when you place an order with us, we process information necessary to fulfil that contract (production, shipping, invoicing).
• Legitimate business interests: for general communications with prospective B2B clients who have contacted us about products or services.
• Legal obligation: tax records, export documentation, and customs declarations are retained as required by applicable law.
• Consent: for any optional marketing communications, we ask for and rely on your explicit consent, which you may withdraw at any time.

5. Information Sharing & Third Parties

We share your business information with third parties only when necessary to complete the order or comply with law:

• Logistics partners (DHL, FedEx, UPS, sea freight carriers) for shipping.
• Customs and import authorities in destination countries, as required for clearance.
• Payment processors (banks, PayPal, etc.) for transaction completion.
• Service providers such as our website hosting, analytics and email systems, under strict confidentiality terms.

We do not share your information for advertising, retargeting, or sale to data brokers.

6. Data Retention

We retain business records for as long as needed to operate the business relationship and comply with legal obligations:

• Active client records: for the duration of the business relationship plus 5 years.
• Order and tax records: 7 years, as required by applicable accounting and tax law.
• OEM artwork and formula files: retained while you remain an active client, deleted upon your written request when the relationship ends.
• General inquiry contacts (people who messaged but did not order): 24 months.
• Website analytics: aggregated indefinitely; individual session data 14 months.

7. Your Rights

Depending on your country of residence, you may have the following rights with respect to your business information:

• Access the information we hold about you and your company.
• Correct inaccurate or incomplete information.
• Delete information that is no longer needed for the purposes for which it was collected (subject to legal retention requirements above).
• Restrict certain types of processing.
• Object to processing based on legitimate business interests.
• Withdraw consent for any optional marketing communications.
• Data portability — receive a copy of your data in a structured, machine-readable format.
• Lodge a complaint with the data protection authority in your country.

8. Data Security

SeeJeen takes reasonable technical and organisational measures to protect your business information:

• Encrypted website connection (HTTPS) for all data submitted through the website.
• Restricted internal access — only team members involved in your order have access to your information.
• Secure file storage for OEM artwork and formula files.
• Regular review of access permissions and information security practices.

No system is 100% secure. We notify affected clients without undue delay if a security incident materially affects your information.

9. International Data Transfers

SeeJeen is based in China and supplies clients in 50+ countries. Your business information may be transferred to and processed in China, and shared with logistics, customs and payment partners worldwide as needed to fulfil your order.

When information is transferred internationally, we rely on appropriate safeguards such as standard contractual clauses or your explicit consent at the point of order placement.

10. Children's Information

SeeJeen is a B2B manufacturer. Our products and website are intended only for adult business clients (salons, distributors, brand owners, online sellers). We do not knowingly collect information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us and we will delete it.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be communicated to active clients via email at least 30 days before taking effect.

12. Contact Us

Questions, requests or complaints about this privacy policy can be directed to:

• Email: [email protected]
• WhatsApp: +86 199 1026 1879
• Postal address: SeeJeen, Pingdu, Shandong, China